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Shipping & Returns

Sales Policy...

Note: The terms below apply to orders shipped within the continental United States only. Special terms apply to all orders shipped outside the United States. Please contact us for details

Returns:

Reliant ribbon will not accept any unauthorized return of its merchandise (without a return authorization number). Customer must obtain a return authorization number from the company prior to returning any merchandise. Authorized returns are the sole discretion of the management of Reliant Ribbon Corp.
Return authorization number must be written on the outside of all cartons of returned merchandise and should include a copy of the original packing slip.
Items depicted on the website or in the catalog may vary from their actual appearance.
Variations in size, color, texture and quality must be acceptable to customer and are not a basis for returning merchandise. In the event of a customer accommodation return, a 15% restocking fee will apply in the form of a company credit.
Credits must be used within a period of 6 months after issue. Credits that are not used within 6 months will be cancelled.

Lead Time:

Small orders: Approximately 2 - 3 business days.
Very large orders or custom orders may require greater lead time to allow for production.

Backorders:

From time to time, items are not immediately available.
Backorders that total more than $30 are automatically generated and shipped.
Backorders can be shipped a few days or a few months after the first shipment depending on the availability of the raw materials and other production factors.
All backorders are automatically canceled six months after the first shipment of an order unless customer requests otherwise.
If customer would not like to receive backorders or would like to receive smaller backorders, please note desired instructions when placing order.

Handling Charge for orders less than $50 Minimum Order:

Surcharge for small orders

Orders from $30-$49

$15

Orders under $29

$25

Shipping is additional

Payment:

  • Credit card
  • Established credit terms
  • Payment in advance

Buy with confidence. Our site is secure.

Shipping:

All orders are shipped FOB Paterson, NJ

Standard Ground

3-5 days from ship date

3rd Day

3 business days after ship date

2nd Day

2 business days after ship date

Overnight

Next business day after ship date