Reliant Ribbons Bows & Trims Shipping & Returns Policies
- All orders are shipped FOB Paterson, NJ (unless other terms have been prior negotiated and approved by Reliant Ribbons Bows and Trims Management)
- Unless otherwise specified all orders are shipped via Standard Ground. We also offer the following shipping options:
- 3rd Day – Package is guaranteed to arrive 3 days after shipping
- 2nd Day – Package is guaranteed to arrive 2 days after shipping
- Overnight – Package is guaranteed to arrive the day after shipping
- Our average lead time for shipping orders is 2 – 3 business days; large orders may take slightly longer. Lead times on custom orders will vary based on production needs and will be quoted at the time of order placement.
- For orders shipped outside the continental United States, special terms and additional charges normally apply.
- Customer must obtain a Return Authorization (RA) number from Reliant prior to returning any merchandise. Authorized returns are at the sole discretion of the management of Reliant Ribbons Bows & Trims.
- Reliant Ribbons Bows & Trims will not accept any unauthorized return of its merchandise (returns without an RA number).
- Return authorization (RA) number must be written on the outside of all cartons of returned merchandise and should include a copy of the original packing slip.
- Items depicted on our website or in our catalog may vary from their actual appearance.
- Variations in size, color, texture and quality must be acceptable to customer and are not a basis for returning merchandise. In the event of a customer accommodation return, a 15% restocking fee will apply.
- Reimbursement for returns will be issued in the form of a company credit.
- Credits must be used within a period of 6 months after issue. Credits that are not used within 6 months will be cancelled.
From time to time items are not available for immediate shipment. In such cases we backorder the items and ship them as soon as they become available.
- Backorders that total more than $30 are automatically generated and shipped.
- Backorders can be shipped a few days or a few months after the first shipment depending on the availability of the raw materials and other production factors.
- All backorders are automatically canceled 6 months after the first shipment of an order unless the customer requests otherwise.
- If customers would not like to receive backorders or would like to receive smaller backorders, please note these desired instructions when placing an order.
Minimum Order Requirement
- $50.00 order minimum
At Reliant Ribbons Bows & Trims we realize that sometimes there is a need to place a small order and we will accept a sub minimum orders. There will be a handling charge on orders under the $50.00 minimum.
- Orders from $30 - $49 - a $15.00 sub-minimum order handling charge will be applied
- Orders $29 and under - a $25.00 sub-minimum order handling charge will be applied
Please note that handling charges are in addition to the above mentioned shipping charges.
Reliant Ribbons Bows & Trims accepts the following forms of payment:
- Credit card
- Established credit terms
- Payment in advance
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Note: The terms described on this page apply to orders shipped within the continental United States only. Special terms and additional costs normally apply to orders shipped outside the continental United States. Please contact us for more details.